Refund Policy

Financial Terms & Subscriptions

The service fee amount, which includes (Starter, Startup, Business, Ultimate) packages, is payable upon signing the contract via sign-up to the website. Payment for the service will be made manually by the user based on the chosen monthly, quarterly, or annual prepaid plan.

The sums due to SloxPay do not include the cost of the Internet connection, which remains the Customer's responsibility.

The SaaS Service is provided subject to the Customer's acceptance of these Terms Of Use. The latter is deemed to have accepted the Data Protection Policy by means of a clickable "Buy Now" or "Select Plan" button when ordering the Service.

These terms govern the contractual relationship between the Company and the Customer who accept them without reservation.

Account Termination

Subject to the provisions of public order, SloxPay and the Customer may terminate the Contract in the event of serious misconduct, not remedied within thirty (30) days of formal notice, subject to notifying the decision to both parties.

Constitutes serious misconduct may include:

• Non-payment of an invoice or subscription renewal
• The violation by the Customer of the scope of the rights granted to him under the contract
• An attempt of intrusion, reverse engineering, or attack on the integrity of the Site/API by the Customer

Refund Conditions

In general, we do not offer refunds for digital SaaS Service subscription packages once provisioned. However, in specific verified circumstances, the user may get a partial or full refund:

• If you accidentally purchased a duplicate subscription and notify us within 24 hours.
• To claim your refund inquiry, contact us at support@sloxpay.in within 24 hours with your transaction reference.
• The final decision will be of SloxPay, and verified fairly according to logs.
• Approved refunds are processed to the original source payment method within 5–7 business days.